Ratings based on 5 verified reviews

4.2 out of 5
100% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
5.0 Room comfort
4.6 Hotel condition
AirAsiaGo-verified reviews
3 out of 5
by a verified traveller

Posted Jul 1, 2017 on Hotels
The couch was stained
4 out of 5
by Lennart

Nice hotel, but area not so exciting

Posted May 3, 2017 on Hotels
Nothing to Composites about. Good standard hotel and a very nice pool area. The Neighbour is that exciting, but there are a few restaurants at walking distance. Beach is a few minutes away, not very crowded. It's very long and offers nice walk or jogging. The beach lack restaurants and has no nice boardwalk in the evening.
5 out of 5
Recommended
for Everyone
by a verified traveller from Calgary, Alberta, Canada

First class hotel

Posted Apr 10, 2016 on Expedia
Pros: The restaurants had Asian and Western food, prices reasonable. Friday evening there was a buffet with live music. The airport shuttle was free.
Cons: Unfortunately the name did not translate into Chinese. It took our Chinese guide a while to find out what the local cab drivers call this hotel.
Location: The beach was a block or so away. There were local shops and restaurants nearby. A new mall with classy shops was in the process of being completed.
The Wyndham Sanya Bay is a new hotel and it is impressive the moment you enter the property. The Lobby has lots of glass and marble. Staff were wonderful. Many did not speak much English, but each time I spoke to one they told me if they couldn't speak English and immediately found someone who could. We absolutely loved our room. It was modern, with a lovely glass shower and all the amenities we could possibly need. There was a beautiful bathtub on the balcony with an ocean view. There was a stand for a towel, wet swimsuit, or just to hold a towel to prevent anyone seeing you in the tub. At night the grounds were lit with fairy lights in pretty colours. It was an amazing view. The pool was the largest I have seen in a long time with a full children's playground in one area of it, and a deeper area where we could swim lengths. There was also a swim up bar, and some of the loungers with umbrellas were in an inch of water which was great on a hot day. The restaurants were very good. The evening buffet was a BBQ and hot pot which we did not understand. We were assigned a wonderful waiter who spoke excellent English who helped is through the hot pot experience and made suggestions. The beach is close by, about a block but we loved the hotel so much we spent most of our time in the hotel. The airport is a 15 minute shuttle ride, and we were not charged for the shuttle. We sincerely wished we had planned to spend more time there.
Comment from Hotel Management
Mar 14, 2017 by marcom manager, Hotel Management
Thank you for taking the time to tell us about your experience I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
5 out of 5
Recommended
for Everyone
by a verified traveller

Sanya Bay hotel...

Posted Mar 10, 2016 on Expedia
Great hotel in a great location. Great hotel in a great location. Great hotel in a great location.
Comment from Hotel Management
Mar 14, 2017 by marcom manager, Hotel Management
Thank you for taking the time to tell us about your experience I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
4 out of 5
by a verified traveller

近機場的好選擇!

Posted Aug 17, 2018 on Hotels
酒店設施和房間新,有提供免費巴士接送到三亞灣,員工服務態度亦不錯